The last couple weeks Beth Hussey, staff training expert and founder of staff training app Shifty, walked us through both the mistakes most bars and restaurants make when doing training and also the proven staff training process she's used for decades with thousands of servers and bartenders.
This week Beth just offers some quick, general words of wisdom about how to treat staff—a simple turn of phrase that will make staff training easier and will make staff retention a reality for your business: treat your staff like you would your customers.
Check out the short interview clip to learn more about what Beth means: