Ben Wiley is an owner of some of the best beer bars in Brooklyn. (In my opinion, they're the best.) Bar Great Harry and Glorietta Baldy are institutions, places you can always drop into for the best draft beers in NYC and an awesome, adventurous wine and cocktail list.
When I first started going to Bar Great Harry and Mission Dolores (another bar of Ben's that recently shuttered), I thought the top-tier drink selections were the reason those places flourished.
But after dozens and dozens of visits, I've come around to a different understanding. The drinks are key of course. So are the bars' consciously designed spaces. But what really makes Ben's bars so special is the staff. They're friendly. Knowledgeable. Helpful. But maybe most importantly, they seem happy to be there.
This isn't an accident. It's by design. Ben goes out of his way to treat his staff extremely well, because he knows it's one of the most important things you can do to make your business thrive and to make your life easier.
He was kind enough to share some tactics for how to treat your staff well—check out the video clips below to learn what they are!